The Clearswift Support Team is dedicated to optimizing the success of our customers and attaining the highest levels of customer satisfaction.
You can expect a swift response from a professional support organization that is available 24 hours a day, 7 days a week. We use globally recognized best practices to deliver support that consistently meets or exceeds customer expectations.
Core Commitments
-
Availability at all hours with local presence
-
Globally recognized best practices, driving the quality of our service delivery
-
Openness, driving complete visibility of both the service we provide and the feedback we receive
Core Deliverables
-
24x7 worldwide telephone and email support
-
Extensive web-based self-service capabilities (e.g. support portal, knowledge base)
-
Knowledgeable, culturally appropriate support professionals
-
Proactive and preventative support methodology